Dan Pink – creativity and empathy presentation summary Dan Pink (author of ‘A Whole New Mind’) took to the stage with gusto on the final day of the n-PODs conference. What a simple message, delivered in an entertaining and enthusiastic way. Here is...
Meeting Malcolm Gladwell in person Was quite a different experience to hearing him on stage. Quietly spoken, intense and clearly not so comfortable with endlessly meeting people. He was more like an academic than a journalist. Perhaps he is an academic but what...
Relentless and exceptional Customer Service I was just given a copy of a little book about Customer Service called ‘The Simple Truths of Service – Inspired by Johnny the Bagger’ by Ken Blanchard and Barbara Glanz. What I loved about the book (apart...
When Small is Big – Agility When you’re in small business you may pretend to be bigger than you really are. (Giving people big titles is an example). When Small is Big is when you can respond quickly. But when you’re in big business you often pretend...
Tell us about your embarrassing business moment Of course, no one wants to have an embarrassing business moment. Before we launched RedBalloon in 2001 we had a monumental stuff up with a test email newsletter going out to our prospective customers without approval by...
I say it is absolutely okay to have fun at work, in fact, why not play outrageously “Far better to dare mighty things, to win glorious triumphs, even though checkered by failure, than to take rank with those poor spirits who neither enjoy much nor suffer much,...
The job description for a Chief Experience Officer The question I get asked the most is – what is my favourite experience – or the best experience I have ever been on. Well as you can imagine with 3000 RedBalloon experiences to choose from there have been...
Trust is integral to well-being I just found an article from Economists John Helliwell (who writes regularly about ‘trust integral well-being’), and Haifang Huang from the University of British Columbia, they have quantified the four key factors to job...
