Leadership is one of our core values at RedBalloon. I have often been asked to define leadership especially if the team member is not in a management role. I say we are all leaders? but I liked this definition. I do not know who wrote the quote below… It is part...
In one of those many emails that I subscribe to – this comment really struck a cord with me. “Do you want loyal customers and committed employees?” Now given that we put the book together “Happy People = Happy Customers = Happy Profits . It is...
I often speak of the power of thank you…and how unexpected thank yous can mean so much. I received this email today and I was so delighted to have made a difference. I challenge you to thank three people today … people who usually don’t get noticed....
Relentless and exceptional Customer Service I was just given a copy of a little book about Customer Service called ‘The Simple Truths of Service – Inspired by Johnny the Bagger’ by Ken Blanchard and Barbara Glanz. What I loved about the book (apart...
“Some men see things as they are and say ‘why?’ Others dream things that never were and say, ‘why not?'” George Bernard Shaw I am definately in the ‘why not’ group. Give it a go, what is the worst that can happen? This appeals...
Yesterday I was asked at an Interactive Marketing event about the online vs offline selling experience. I read Neil Rackham’s “Rethinking the Sales Force” recently. And I also had the privilege of having a half day session with him as part of the...
When Small is Big – Agility When you’re in small business you may pretend to be bigger than you really are. (Giving people big titles is an example). When Small is Big is when you can respond quickly. But when you’re in big business you often pretend...
When did I start paying myself? This is another question from the Amcham event (there were lots of questions that night). I giggled with this question. I have now been in this job for half a decade and it is not like any other I?ve ever had. How does a CEO get a...
Reward and Recognition can be fun We have found that there are three key elements to a successful employee reward and recognition program – but having fun with it is equally important: Acknowledgement (how do they want to be noticed) Did they get to choose what...
Well there is no such thing as a free lunch…however according to Gallup Organisation in one of their many studies. If people are engaged with their employer (in other words know what they are doing, why they are doing it and others notice the difference they...
