Who knew way back in 2001, that sixteen years later, having served 4 million customers I’d still be absolutely thrilled when I hear how RedBalloon delivered the ‘perfect’ gift for a customer. When the Red Envelope is opened to reveal a ‘bucket list’ experience or...
Size Matters in Business Being consistent about size does matter. Running a business is hard. Running a small business is harder. I have blogged before about the challenges many businesses face in simply getting paid. Small Business is often hand-to-mouth. ...
Life as an entrepreneur Entrepreneurship is a long, tough road — there’s no denying it. We heard Coldplay loud and clear when they told us ‘nobody said it was easy’. Being in business also comes with a lot of pressure that perhaps can’t be seen from the outside...
Values create corporate culture It is said that culture is critical to business success, and that culture is created by how every member of the team ‘lives’ the values. Jim Collins told us years ago in his book Good to Great – “great businesses have values, and...
Leading a Small Business in the Digital Era I travel the country speaking with business owners and the resounding message that I hear time and time again is: “business is not getting any easier”. Finding customers, keeping customers, and creating a thriving workplace...
Employees: what’s your return on investment? It was long ago that I learned in reading Good to Great by Jim Collins that shared values creates team and in my experience, that creates a culture of performance. I find if I’m not sure on how to act regarding a...
What it takes to become a best place to work The proof is in the planning It takes a plan to be the best. Being the best doesn’t just ‘happen’ and Wavelength understands this. Wavelength, Australia’s largest medical recruitment agency, is in the Top...
Leadership Insights from Julie Bishop Who would have thought that Julie Bishop would experience unconscious bias in her workplace — yet she recently described her time in Tony Abbott’s cabinet as “lonely”. One could imagine that sitting in a cabinet meeting full of...
Reviews: the good, the bad and the ugly Product Reviews are not the only source of insight. I had a presentation this week for a customer centric software application for Noble Systems. They have all the bells and whistles when it comes to staying in touch with...
Culture is worth the investment It has been a while since I have worked in a big business and I am often asked for career advice on how to get ahead. I have been a leader of people for a long time — not always getting it right. But luckily… more often than not...
