This story brought tears to my eyes…Thankyou for saying thankyou ‘My father turned 84 yrs on 17th October 2006 and I wanted to give him a special present. As he loves anything to do with planes and he had often commented that he would love to fly on a DC 3...
Leadership is one of our core values at RedBalloon. I have often been asked to define leadership especially if the team member is not in a management role. I say we are all leaders? but I liked this definition. I do not know who wrote the quote below… It is part...
In one of those many emails that I subscribe to – this comment really struck a cord with me. “Do you want loyal customers and committed employees?” Now given that we put the book together “Happy People = Happy Customers = Happy Profits . It is...
I often speak of the power of thank you…and how unexpected thank yous can mean so much. I received this email today and I was so delighted to have made a difference. I challenge you to thank three people today … people who usually don’t get noticed....
Relentless and exceptional Customer Service I was just given a copy of a little book about Customer Service called ‘The Simple Truths of Service – Inspired by Johnny the Bagger’ by Ken Blanchard and Barbara Glanz. What I loved about the book (apart...