This story brought tears to my eyes…Thankyou for saying thankyou ‘My father turned 84 yrs on 17th October 2006 and I wanted to give him a special present. As he loves anything to do with planes and he had often commented that he would love to fly on a DC 3...
Relentless and exceptional Customer Service I was just given a copy of a little book about Customer Service called ‘The Simple Truths of Service – Inspired by Johnny the Bagger’ by Ken Blanchard and Barbara Glanz. What I loved about the book (apart...
