Employee need to discover attachment before engagement There is not one business owner I’ve met who isn’t talking about the attraction and retention of great people. The conversation then soon turns to engagement and how ‘into’ and organization...
Eight steps to creating winner KPIs Our role as leaders is to make sure that every person in the team wins, that they consider themselves a winner. Winning is when we meet our promises (KPIs) when we break through our critical number when we experience the joy of...
Experiences can be part of the recruitment process I was on the phone with a customer earlier today and I mentioned that experiences can be used to recruit people and perhaps he could include this in the reward and recognition program.”Yes,” he responded,...
The things I learned about People Development I have been attending the National People and Organisational Development Summit event at Darling Harbour. I will share with you over the next few entries some of the insights gleaned. Goran Carstedt, former head of Volvo...
In one of those many emails that I subscribe to – this comment really struck a cord with me. “Do you want loyal customers and committed employees?” Now given that we put the book together “Happy People = Happy Customers = Happy Profits . It is...
Relentless and exceptional Customer Service I was just given a copy of a little book about Customer Service called ‘The Simple Truths of Service – Inspired by Johnny the Bagger’ by Ken Blanchard and Barbara Glanz. What I loved about the book (apart...
Reward and Recognition can be fun We have found that there are three key elements to a successful employee reward and recognition program – but having fun with it is equally important: Acknowledgement (how do they want to be noticed) Did they get to choose what...
The Gallup Organization – ran a session on strengths. The basic premise being “do you like what you do every day?”. Apparently only 20% of employees can answer yes to this. We did a simple online test (that was developed after establishing 34 key...
