Last weekend RedBallooners were invited to our end of financial year celebration and kick off meeting in Port Douglas. When asked by friends “What was it like?” The only answer I had was – ‘joyous’. The excitement was palpable as soon as we met early on Friday...
I was speaking at a Clarius Recruitment event last week – and I always love learning few new facts especially when it is something I am passionate about. As you know I believe not enough employers use R.E.D. (Recognition Every Day)… and as a result the...
Last week Cara Waters headed her column “Massive influx of Bullying Claims expected” Now I know her job is to get people reading with sensational headlines – however I think a more apt headline is “Be Alert Not Alarmed”. Megan [RedBalloon Employee Experience...
I started a business more than a decade ago based on ‘giving people good-times.’ Since then I have researched and read many books about happiness, well-being and what it is to be human. In essence I have been seeking the answer to the...
I was invited a few weeks ago to attend the V8 Supercars in Launceston… in the 12 years I have now worked at RedBalloon I have seen many a car (and been in side many a V8) as they raced around the circuit…. and given that the event was in Tasmania –...
This years theme at RedBalloon is all about Customer Love. We have been playing a game to improve our NPS score… I was recently reminded of this top ten from Zappos.com: 1. Make customer service a priority for the whole company, not just a department. A customer...
With Christmas rushing headlong towards us – last years innovations are now in full swing at RedBalloon. As we get, bigger, older and more established the last thing we want to do is forget what made us the award winning, innovative business that we are. One thing I...
The great game of business is all about change. It is about adapting to the environment – listening and responding to all stakeholders. There is no doubt that this century marketing is forever different. People do not want to be bombarded with messages that are not...
