Entrepreneurial mentoring program 2020 Update as of 13 Jan 2020. I felt compelled to update this post as the situation in rural Australia has materially changed. Whilst the bushfires continue to rage I am regrouping on how to work out how best we can put our energy,...
I love trying new things – in fact, this year my husband and I are making a point of doing things we have never done before. Our theme this year is ‘outside the box’. A wonderful theme, but sometimes I am left a little anxious. Time is so precious – and when we choose...
I talk about leadership a lot. And I have my own words that I use to help differentiate between leadership and management. Leaders unite people for the good of the cause through vision, values and aligning to the plan. Managers nurture the uniqueness of each...
Being greeted with a bear hug by my fellow entrepreneur and friend Janine Allis told me that the experience of being on survivor had enriched her experience of life. Now, this might sound odd – but in a nanosecond, I could feel a shift in her. That in the eight weeks...
Who is driving the customer experience at Boeing? Boeing is in the news. In its 103-year history, it is probably facing the greatest challenges it ever has. Some commentators are asking ‘will it survive’? The customer experience and the brand reputation are being...
The Microsoft Store My Business Mentor program concluded last week. The five finalists travelled from around Australia to the Flagship Microsoft Store Sydney for a one-on-one session with me on business growth, as well as a session with both a Microsoft Store tech...
I think there may have been a bit of a misunderstanding. So I write this blog in part as clarification, and in part to implore Australian businesses to recognise the opportunity that experiences represent. The Big Red Group (the business I co-founded in 2017) has...
Running a business for the ‘freedom’ of being your own boss, sounds wonderful – and often is. However, being a business owner has many challenges. I’m not talking about macro-economic trends, or the shifting sands of customer data. Simply put ‘it can be lonely at the...
