I have learned that stress is a self-induced phenomenon. As such given that no one imposes it on you, then I have had a good look at what I do to keep myself balanced (some might argue I have not succeeded). Here are some of the ways that I reduce the...
This story brought tears to my eyes…Thankyou for saying thankyou ‘My father turned 84 yrs on 17th October 2006 and I wanted to give him a special present. As he loves anything to do with planes and he had often commented that he would love to fly on a DC 3...
Leadership is one of our core values at RedBalloon. I have often been asked to define leadership especially if the team member is not in a management role. I say we are all leaders? but I liked this definition. I do not know who wrote the quote below… It is part...
In one of those many emails that I subscribe to – this comment really struck a cord with me. “Do you want loyal customers and committed employees?” Now given that we put the book together “Happy People = Happy Customers = Happy Profits . It is...
I often speak of the power of thank you…and how unexpected thank yous can mean so much. I received this email today and I was so delighted to have made a difference. I challenge you to thank three people today … people who usually don’t get noticed....
Relentless and exceptional Customer Service I was just given a copy of a little book about Customer Service called ‘The Simple Truths of Service – Inspired by Johnny the Bagger’ by Ken Blanchard and Barbara Glanz. What I loved about the book (apart...
When Small is Big – Agility When you’re in small business you may pretend to be bigger than you really are. (Giving people big titles is an example). When Small is Big is when you can respond quickly. But when you’re in big business you often pretend...
When did I start paying myself? This is another question from the Amcham event (there were lots of questions that night). I giggled with this question. I have now been in this job for half a decade and it is not like any other I?ve ever had. How does a CEO get a...
