How to add $100,000 to your bottom line

How to add $100,000 to your bottom line

We have never lived in a more ‘abundant’ time – despite the fact that there are more than 7 billion people on the planet – we have ‘more’ now than ever before in history. We are at the beginning of incredible social changes such as  ‘dematerialization’ and...

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What I see for a successful 2015

What I see for a successful 2015

I was asked by the editorial team at LinkedIn to pen what I see coming for 2015 so I have put some thoughts together to look at ideas and trends that are likely to shape 2015.  Next year is likely to be a very big year for me too – with three big new initiatives...

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4 insights in 8 minutes on entrepreneurship

4 insights in 8 minutes on entrepreneurship

I’m looking forward to my keynote at the Small Business Summit next week –  I did this interview (included below) for the local radio station about what I would be speaking about. My interview with Tony Eades covered so much in such a short time –...

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We are multi sensory beings – Aesop

We are multi sensory beings – Aesop

Think about the brands that you love – how do they make you feel? What do they mean to you? Now think about those bill boards that you pass every day – for businesses and products that don’t stand for anything and don’t mean anything (and they may also not be relevant...

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10 ways to fall in love – with your customer

10 ways to fall in love – with your customer

This years theme at RedBalloon is all about Customer Love. We have been playing a game to improve our NPS score… I was recently reminded of this top ten from Zappos.com: 1. Make customer service a priority for the whole company, not just a department. A customer...

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A RedBalloon world – the story travels

A RedBalloon world – the story travels

I am often out and about meeting people, customers and suppliers and of course speaking to groups this can take me to anywhere in Australia (and sometimes overseas). It still surprises me that a business that no one had ever heard of a decade ago now appears in the...

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