Listening to customers is a constant. It is becoming harder and harder to listen to customer – because they are wanting to be heard in so many different ways. Have you heard of the ‘Gold Fish Principle’? It’s not new but it is worth being...
The Human Capital Institute was founded in 2004 in the US and has around 115,000 members in 60 countries – Allan Schweyer, the Executive Director shared some insights with the participants of the recent Brand Engagement conference in New York which I attended last...
Employee need to discover attachment before engagement There is not one business owner I’ve met who isn’t talking about the attraction and retention of great people. The conversation then soon turns to engagement and how ‘into’ and organization...
Love Recruitment did a survey of its clients to find out what bothers people the most in the office. Given my curiosity about employee engagement, these are things I had never really considered. If people just want to get on with their day there is a lot of...
Experiences can be part of the recruitment process I was on the phone with a customer earlier today and I mentioned that experiences can be used to recruit people and perhaps he could include this in the reward and recognition program.”Yes,” he responded,...
The things I learned about People Development I have been attending the National People and Organisational Development Summit event at Darling Harbour. I will share with you over the next few entries some of the insights gleaned. Goran Carstedt, former head of Volvo...
In one of those many emails that I subscribe to – this comment really struck a cord with me. “Do you want loyal customers and committed employees?” Now given that we put the book together “Happy People = Happy Customers = Happy Profits . It is...
When Small is Big – Agility When you’re in small business you may pretend to be bigger than you really are. (Giving people big titles is an example). When Small is Big is when you can respond quickly. But when you’re in big business you often pretend...
