Listening to customers is a constant. It is becoming harder and harder to listen to customer – because they are wanting to be heard in so many different ways. Have you heard of the ‘Gold Fish Principle’? It’s not new but it is worth being...
I have quoted the figure that a third of people will decide in their first month when they are going to leave an organisation in this blog before. Yet the numbers I got from the Human Capital Institute are even more alarming. It claims that 87% of new employees make...
The Human Capital Institute was founded in 2004 in the US and has around 115,000 members in 60 countries – Allan Schweyer, the Executive Director shared some insights with the participants of the recent Brand Engagement conference in New York which I attended last...
I’ve just been at the Brand Engagement conference in New York, and there is much discussion about its definition. After attending many sessions (which I will share with you over several blogs), I was left with the idea that ‘Employees are the new...
It’s all about the why. Simon Sinek is a consultant based in NY who worked out after some years of operating his small consulting practice – that he needed to establish ‘why’ he did what he does. And since he has discovered why he has been in...
I have used this mantra for years – always believing that I was the starting point for my own destiny. A friend recently asked me to ready Napoleon Hill ‘Think and Grow Rich’ and I liked this poem written in the book but there is no reference as to who...
A little thanks goes a long way – and will really get you noticed. Given my passion for all things relating to employee engagement (see previous posts) I work with an organisation to ensure that they ‘notice’ what their employees do and we devise programs...
Employee need to discover attachment before engagement There is not one business owner I’ve met who isn’t talking about the attraction and retention of great people. The conversation then soon turns to engagement and how ‘into’ and organization...
I just attended a keynote from the author of Now Discover your Strengths – Marcus Buckingham. His job in part was to entertain – but he had a strong message, that is the power of positivity. “Build on your strengths and manage around your weaknesses.” If we are...
Love Recruitment did a survey of its clients to find out what bothers people the most in the office. Given my curiosity about employee engagement, these are things I had never really considered. If people just want to get on with their day there is a lot of...
