This years theme at RedBalloon is all about Customer Love. We have been playing a game to improve our NPS score… I was recently reminded of this top ten from Zappos.com: 1. Make customer service a priority for the whole company, not just a department. A customer...
It’s the beginning of another year and 2013 is set to be a fulfilling and exciting one… and it has started with a flurry – I’ve been writing this blog for 2571 days (but who’s counting) and in that time I have shared 713 posts… now...
My teenage son is at home for the Australian summer holidays – and he is fast becoming a man. As I look at him I wonder what the world will be like for him as he chooses his life journey and his life’s work. My job is almost finished, but it would be remiss of me if I...
[Posted to LinkedIn a few weeks ago – and it came in as #11 the most read posts on LinkedIn in 2012 – some of the 1000 comments are very amusing. Also exciting that I am now close to 50,000 followers of my blog posts] A few months ago I commented on Sheryl...
With Christmas rushing headlong towards us – last years innovations are now in full swing at RedBalloon. As we get, bigger, older and more established the last thing we want to do is forget what made us the award winning, innovative business that we are. One thing I...
Now before I even start talking about ‘success’ let’s define it. Everyone has a different definition of success. In fact I think success is like the notion of beauty – it is in the eye of the beholder. To some it is wealth to others it...
[Originally appeared on LinkedIn] I think back more than a decade to the moment when I thought it was a good idea to start an online business. There are some things I really wish I had known as I set out. Although one mentor said to me years ago, “the greater the loss...
[From LinkedIn] I have just read a news report called “Groupon fights for its life as daily deals fade” which did not really surprise me. I know some of our suppliers have from time to time dabbled with discounting their activities and events through such sites and I...
“The only thing that stands between you and what you want; is you…..” Gina Mollicone-Long. 2.5 hours of fast paced – goal getting rather than goal setting. And out of context it is difficult to share the three points she covered: How the mind works, The process...
[First appeared in LinkedIn Thought Leaders] Isn’t it funny how life holds a mirror up to you? I have a colleague who has been on the journey of thanks with me from the start. I returned recently from an overseas trip to share what I’d learnt from Shawn Achor, the...
