I talk about leadership a lot. And I have my own words that I use to help differentiate between leadership and management. Leaders unite people for the good of the cause through vision, values and aligning to the plan. Managers nurture the uniqueness of each...
Being greeted with a bear hug by my fellow entrepreneur and friend Janine Allis told me that the experience of being on survivor had enriched her experience of life. Now, this might sound odd – but in a nanosecond, I could feel a shift in her. That in the eight weeks...
It is not foes that create disruption – it’s the fear of change. When you hear the word ‘fear’ what happens? Do you think it produces a productive emotion, or something to be avoided? Do you wish you had no ‘foes’ and would life be easier? During my keynote...
Who is driving the customer experience at Boeing? Boeing is in the news. In its 103-year history, it is probably facing the greatest challenges it ever has. Some commentators are asking ‘will it survive’? The customer experience and the brand reputation are being...
Five lessons on working with purpose This is the first time in a year that I have had no internet. I struggled with it at first, but the time ‘unplugged’ has proven to be most valuable. I brought one book along on this trip – Inspired Inc (which I consumed with...