Tag Archives: Entrepreneurial Journey

The 10 point Customer Excellence Checklist

By naomisimson | Published: July 5, 2010
I’ve been reading the book ‘Delivering Happiness’ by Tony Hsieh CEO of Zappos.com. There are a significant number of similarities between RedBalloon and Zappos. As CEOs we both wanted to create a place where we too wanted to work. We both believe in experiences over stuff, we both believe that the key to success of [...]
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Breakthrough companies are fixated with Growth.

By naomisimson | Published: April 11, 2010
I’m just back from a holiday break with the family. It was great to rest and rejuvenate… to take in a few experiences too. Jet Ski Ocean Adventure (I’d never been on a jet ski before – the kids loved it) Also had fantastic fun at the Surfing Lesson On Noosa Beach Oops I digress, [...]
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Good Old Fashioned Giggle

By naomisimson | Published: March 11, 2010
I often have a good giggle with audiences, when I'm presenting, about what it was like working ‘last century’. The funny thing is that in just a decade, many of the practices seem completely archaic.. how did we cope? We had telephones that you would dial, and then wait after each number you dialed for [...]
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Looking for inspiration

By naomisimson | Published: February 25, 2010
Facing a blank page and a lack of creativity and on deadline for a blog… I always ask myself the question what is going on for me now? Is it interesting for anyone else? What am I learning, discovering, being inspired by that could assist others? The reality is that at the moment the number [...]
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Better out than in.

By naomisimson | Published: February 5, 2010
I was chatting with a friend this morning who said that he had three of his team resign in the last week. He asked ‘That’s not good is it?’ On the surface we look at the cost of replacing them and all the history and experience that they depart with, and of course we say [...]
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The next generation will have it's say

By naomisimson | Published: November 25, 2009
Presenting to 150 fifteen year old girls is probably one of the tougher gigs that I have had. Not helped by the fact that my daughter said just before I left home... 'Don't be embarrassing - and they really aren't interested in all ... I looked at these young women and thought what would I [...]
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Secret Millionaire Chapter 13

By naomisimson | Published: October 27, 2009
My life as an undercover volunteer Secret Millionaire '“ Channel Nine 9.30pm 29 Oct 2009 Episode Four: Features Naomi Simson I don't do a lot in the afternoon but think about the people I have met in the last week. There is so much that can be done. From all of them I have heard [...]
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Secret Millionaire Chapter 12

By naomisimson | Published: October 26, 2009
My life as an undercover volunteer Secret Millionaire '“ Channel Nine 9.30pm 29 Oct 2009 Episode Four: Features Naomi Simson Why am I so tired? Perhaps all this cloak and dagger is beginning to get to me. When I speak to people about myself, I just don't tell them everything. What I say is true, [...]
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Secret Millionaire Chapter 10

By naomisimson | Published: October 23, 2009
My life as an undercover volunteer Secret Millionaire – Channel Nine 9.30pm 29 Oct 2009 Episode Four: Features Naomi Simson I had determined to go back and check in on Maddison. She'd had her first (of twenty) radiation treatments. The Childrens Cancer Support Centre is having its monthly barbeque - I can help out with [...]
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Secret Millionaire Chapter 9

By naomisimson | Published: October 22, 2009
My life as an undercover volunteer Secret Millionaire – Channel Nine 9.30pm 29 Oct 2009 Episode Four: Features Naomi Simson I need to start researching things. I have no idea how much things cost - how much do I need to provide for the beneficiaries to have enough to get what they need. What would [...]
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