Tag Archives: Entrepreneurial Journey

The Power of Appreciation

Yesterday I was asked to speak spontaneously to the RedBallooners at our company wide meeting. As I stood in front of what appeared like a massive group of people…. I felt a wave of deep gratitude. Not just for those who were present – but all the past team members too. I thanked all of the past employees too – for their contribution – not only the amazing one’s, but also those who had been challenging and perhaps troublesome. Because…

“Can I hold your baby?”

1 April is my 13th anniversary as a RedBallooner. It feels like it has been my whole life… I struggle now to remember a time before RedBalloon. My role has changed more in the last 2 years than in the 10 years prior to that. As mentioned in my previous post – Kristie CEO is well and truly out in front of RedBalloon leading the next wave of growth. We recently presented at the Growth Summit on how we transitioned…

The great untapped tool to drive growth

If you were given the ‘secret sauce’ – one thing to do right now to drive growth in your business… would you do it? Is growth a goal for you? Is it just an idea, or is it core to your existence? Does it excite you? Here is the irony – I get asked weekly, if not daily, by people from all walks of our business community – “How do I drive growth?” And I do have a very pragmatic…

Are you a business heart breaker?

Yesterday a colleague and I were digging up some facts for an interview I was doing. We were both thrilled to discover that the first ever experience provider we signed to RedBalloon is still with us to this day – 12 years on. This got me to thinking… “How many businesses can claim to have healthy long term relationships with the suppliers, clients, or even the employees who were there at the very beginning?” In business, as in life, I…

Two lessons on not ‘fitting in’

I’m always open to constructive criticism. I have had many people take it upon themselves to ‘fix me’. I have been accused of being loud, bossy, self centered, egotistical as well as many other things. The people who say these things either to me or others are most welcome to their opinions…. but really life is not perfect – and I never claimed to be perfect either. However, I know who I am, what I do and what I stand…

Coming up this week 18 March 2013

The last few weeks have been a hive of activity – with International Women’s Day events, RedBalloon developments and speaking engagements. In the last few weeks I have attended many great events: I spoke for AICD NSW and attended the Heads Over Heels event on the same evening I spoke for final year business students at Notre Dame university in Sydney Attended a presentation by Neil Ross on the ‘Art of Rhetorical Speech Making’ Attended the Verve Clicquot Inspiring women…

Where I do my best work – Anywhere

The only thing that is constant in my life is being on the move. I was asked by LinkedIn to share ‘where and how’ I work… Maybe this request was inspired by Marissa Mayers demand for the Yahoo employees to stop telecommuting and come to the office. [I think she may well have been taken a little out of context. I know the importance of feeling a part of the team – and if I am out and about the…

The Game Gets Bigger

It’s been a big week at RedBalloon. We announced the appointment to CEO of  Kristie Buchanan, who has been acting in the role for 12 months. Our head of security Dexter was followed around by a film crew and featured on The Project on Channel Ten. And the news I really want to share here: We have welcomed Richard England and Atlassian Founder Scott Farquhar to our Board, signalling the start of a new chapter in our journey. Richard is a seasoned…

Five positive signs for 2013

This year is off to a flying start and we are already seeing some very positive shifts. This is what I have already noticed. What have you found that is different this year than last? 1. Customer intimacy becomes reality – not only have we moved our language away from ‘call centers’ and ‘CRM’, to being all about ‘Customer Love’ – and creating brands people love. The focus on the customer experience will be fundamental to performance results – NPS…

At the heart of Invention

This week I am in San Fransisco and there is much to do and many people to meet. Many of tech companies are headquartered here – it is like coming to the heart of technology innovation. All of these businesses are busy inventing the ‘next big thing’ – whilst trying to protect what they have already created. Recently I wrote for LinkedIn a list of office items that are headed for museums. Ironically of course, ‘once upon a time’ the…