I was speaking at a Clarius Recruitment event last week – and I always love learning few new facts especially when it is something I am passionate about. As you know I believe not enough employers use R.E.D. (Recognition Every Day)… and as a result the researchers tell us that 10s of billions of dollars disappear from lost productivity. Ernst & Young Productivity Pulse claims that as much as $308 billion evaporates from the Australian economy annually as a result…
Tag Archives: Employee Engagement
Seven things people desire at work
I started a business more than a decade ago based on ‘giving people good-times.’ Since then I have researched and read many books about happiness, well-being and what it is to be human. In essence I have been seeking the answer to the question ‘What is it that drives us?’ And I first wrote about this on LinkedIn I have learned the definitions of pleasure, contentment and joy and in so doing I have discovered that the word pleasure…
Clouds level the business playing field
I was invited a few weeks ago to attend the V8 Supercars in Launceston… in the 12 years I have now worked at RedBalloon I have seen many a car (and been in side many a V8) as they raced around the circuit…. and given that the event was in Tasmania – and my close colleague Lauren is from there…. I thought she would have an interest. I was unaware the degree to which she is a rev-head. As a…
10 ways to fall in love – with your customer
This years theme at RedBalloon is all about Customer Love. We have been playing a game to improve our NPS score… I was recently reminded of this top ten from Zappos.com: 1. Make customer service a priority for the whole company, not just a department. A customer service attitude needs to come from the top. 2. Make WOW a verb that is part of your company’s everyday vocabulary. 3. Empower and trust your customer service reps. Trust that they want…
Creativity creates the competitive edge
With Christmas rushing headlong towards us – last years innovations are now in full swing at RedBalloon. As we get, bigger, older and more established the last thing we want to do is forget what made us the award winning, innovative business that we are. One thing I do know is that innovation can come from anywhere and everywhere – inside and outside and organization. So when my colleague Kristie shared what she learned at the recent Creative Innovation conference…
Five tips to attracting the people you deserve
[Originally published on LinkedIn] Capital One CEO Richard Fairback once said, “At most companies, people spend two per cent of their time recruiting and 75 per cent managing their recruiting mistakes.” Now, you may not be in a business where you need to build a team, but I believe this statement is relevant personally as well as in business. As an individual, have you noticed you attract the same sort of person in your life over and over and getting…
Eleven essential talents for marketers
The great game of business is all about change. It is about adapting to the environment – listening and responding to all stakeholders. There is no doubt that this century marketing is forever different. People do not want to be bombarded with messages that are not relevant to them. They want to have someone ‘curate’ what is interesting and what they want to hear about. Everyone wants to feel that they can have an ‘intimate’ relationship with the brands that…
10 Things Happy People Have in Common
Feel Great Happiness is fun and it feels good. Waking up each morning feeling excited to discover what the day holds – going to bed satisfied that it was a great day – feeling gratitude for what ever the day presented. Having truly been aware of those around you. Longer Life Happy people live longer. “We reviewed eight different types of studies,” Diener said. “And the general conclusion from each type of study is that your subjective well-being — that…
Best Workplaces or Toxic Workplaces
I have a question that I keep asking myself – ‘Why is it that some workplaces are committed the being great – and others experience awful things – is it just a question of leadership? This week BRW has published the Great Places to Work of which RedBalloon is very proud to have made it for the 4th time (one of only 13 companies to achieve this.) In my quest to find out ‘why is it that some are great…
Imagine running a business based on fun - that's what I decided to try when I left a very serious corporate career in marketing to set up RedBalloon...
