I’m very exciting that RedBalloon is recruiting for a new role, a Customer Excellence Manager.  We see it as the next big step in our growth and innovation story. To put it in context; I’ve always used the title Chief Experience Officer (in part because of what we sell) but more so because ‘I’m accountable […]

Conflict is not all bad.

People sometimes think that being a part of a best place to work means that it is party time all the time. That’s not the case. Sure we work hard and play hard, but really what we do is challenge each other to greatness. We know that to be challenged can also be truly rewarding. […]

3 ideas to reduce employee Christmas disconnect

I’m wishing I had a dollar for every time someone told me they had had a tough year this year.  ‘So glad to see the back on 2009’. People are saying that they have worked harder than they have in years yet ‘Christmas bonuses are long since a thing of the past, and salary reviews […]

Managers are driving employees away

I was just listening to an interview with  Aubrey Daniels who was commenting on Daniel Pinks TED presentation He says that human nature has not changed for 1000s of years. A few weeks ago we received the survey results back. More than 3000 people gave us feedback on the current state of Reward and Recognition […]

Lessons learned in Kindergarten still apply

It might sound basic but one of the key questions I get asked is how do we get people to have fun and be extremely productive at work. What keeps the workplace interesting, people motivated and most importantly make it a fun place to be? Sometimes it is the simplest things that make the difference. […]