Last week was a fabulous week of learning… I have heard that CEOs must keep learning to keep competitive. We all need to keep growing – and educating one’s self – it is one of the five elements of Wellness according to the New Economic Forum. Learning of course is made so much easier if it is something interesting, relevant and delivered well. I attended the Growth Summit last week, what a great way to check in with leading thinkers…
Tag Archives: Employee Engagement
How to double your chances of an >80% engagement score
Often I get asked ‘what is your employee engagement secret?’. Megan (RedBalloon Employee Experience Manager) argues that we don’t have an engagement secret (maybe because we will tell anyone who is interested what we’ve learned – so by definition it’s not a secret). It does take focused commitment from every leader in a business – consistently. Employee engagement is a journey not an activity. Some organizations are further along their journey than others – but how do you know where…
10 Questions from Dream Employer Webinar
1. What effort is involved to transition non-attached employees back to attached, if it is at all possible. Re-establishing trust takes time – often years but is the essential ingredient to engagement. This must be achieved consistently. Leadership needs earn trust and a great way to do that is simply notice what people contribute. Often the hardest question to answer is: Is the effort it will take to re-establish, trust worth the reward for the organisation? Sometimes there are very…
Three Lessons in tough love
I just heard from a friend of mine who lives in NYC – that he has resigned from his GM role because the owner of the business said, “I don’t want happy people I want factory workers”. My friend was completely disheartened – he thought business owners were enlightened – and understood that happy people = happy profits I guess I question if this entrepreneur is reading or learning anything. One thing that Verne Harnish is noted as saying ‘the…
Coming up this week- 8 Nov 2010
What a week of experiences this has been. Monday I watched racehorses at David Hayes stables at Flemington – work out on a treadmill. Tuesday I had breakfast with past Melbourne Cup champions, Rogan Josh and Brew in the mounting yard at Flemington and I held the 18 carrot gold Melbourne cup (with white gloves on). Later in the afternoon I met and held a bunch of reptiles, quite the experience. Wednesday I’d lost my voice – so for our…
Dream Employers – a brand story.
At the launch event for the Dream Employers, as a participant of the panel – James Garriock, CEO Insync Surveys asked me to respond to the following questions… I share with you the essence of my answers. 1. Brand is the most appealing attribute for a Dream Employer. What builds a brand and do you think a strong brand equates to a great employer. Why? Brands are built in the hearts of our customers through the relationships they have with…
Little Dog … Big Dog
How exciting… Megan the RedBalloon Employee Experience manager has been named in Human Capital Magazines ‘The who’s who of HR’. We are very proud of all that she does as she leads RedBalloon on our engagement journey. Tireless does spring to mind. And she definitely is like a terrier dog, as Jemma said ‘like she attaches herself to a bottom of a trouser leg and just doesn’t let go.’ It is a journey and I so look forward to discovering,…
Coming up this week
This week was frantic – I suspect it is that Christmas preparations are now in full swing. Working with our retailers, and distribution partners to make sure we have the right product in the right place in plenty of time. Also working with many businesses on inspiring their people. Apart from the trip to Melbourne for the business round table – a massive highlight of the week was attending the NSW Telstra Business Womens Awards lunch. It is kind of…
Three lessons in sustainable success
I had the delight of my colleague Jemma (RedBalloon GM) sharing with me her insights from the former CEO of McDonalds Australia, Peter Ritchie who started back in 1973 as McDonald’s Australia’s first ever employee and the first employee outside of North America. He shared with us is long journey (32 years with the brand) and the lessons he learned along the way. She tells me he had a wonderful and very simple story about the growth of the brand…
So long – it’s been an experience
One of my colleagues from our customer experience team has finished his ‘Gap’ year with us and is returning to the UK… he left by sharing this ‘rap’ with the team. What fabulous feedback on RedBalloon as a great place to work….
Imagine running a business based on fun - that's what I decided to try when I left a very serious corporate career in marketing to set up RedBalloon...
