THIS COLLECTION IS ABOUT

Customer Service

Customer Services Is changing dramatically

Customer Service is an integral part to business success.

The importance of customer service is often overlooked. I’m talking about relentless customer experience. In fact, I would suggest that customer obsession is what most business leaders need to achieve. We know that customer service is important, and once there is more than a few customers it can be overlooked. Often you find that when they come back regularly customer service can become something that business managers take for granted.

Customer service is about living in the customer shoes and understanding what it is like to be a customer. Also it is about knowing what job it is that you are being hired to do. Never taking customers for granted. I this range of blogs I talk about how customer service has evolved with time. And the new world of customer obsession. Every day ask yourself if this was your only customer how would you treat them?

Catch up on the Customer Service blog posts

Customer Experience = Brand Reputation

Customer Experience = Brand Reputation

On Sunday at 4.55pm I scooted into the car park at a Harvey Norman store. My son and I raced inside – he was in need of a desk chair for his school studies. Once we made it inside, the shop assistant greeted us with “we are about to close." I responded, “We will be...

Age is no barrier to living your dreams.

Age is no barrier to living your dreams.

This story brought tears to my eyes...Thankyou for saying thankyou 'My father turned 84 yrs on 17th October 2006 and I wanted to give him a special present. As he loves anything to do with planes and he had often commented that he would love to fly on a DC 3 one day,...

A little thanks goes a long way..

A little thanks goes a long way..

I often speak of the power of thank you...and how unexpected thank yous can mean so much. I received this email today and I was so delighted to have made a difference. I challenge you to thank three people today ... people who usually don't get noticed. The dry...