Valentine’s Day activities Well-being starts with some ‘we’ time. It’s mid-February, the festive season has long since passed… I thought this year would be different – that I would control my diary – but as it happens I find myself as busy as ever. The thing is,...
Social Media Do’s and Dont’s Social Media (all forms) is often lauded as the great promotional tool for business. Yet often it is misused and misunderstood. If you think about it as a conversation, that is both listening and talking tool then the value is...
Customer Experience Productivity Business success is all about the customer experience. There are no businesses that I know, that are not vitally dependent on what customers think about them. Customer experience is not just about selling ideas, selling products,...
Employee Feedback can be confronting What I didn’t know…. One of the greatest challenges faced by us as individuals, team players, employees or leaders is that it is very difficult for us to get perspective. That is ‘we don’t know what we don’t know’ and we...
Shark Tank Series 3 is on it’s way… And nominated for a 2016 Logie We were very excited to hear yesterday that Shark Tank has been nominated for ‘Best Reality Program 2016’ in the TV Week Logies. If you believe in Aussie Innovation and want to...
This is a great episode to observe how co-founders work together – all bar one of the pitches have several people pitching – and Tommy who is the only solo founder tonight is well surrounded by advisors and mentors – some of whom have an equity stake...
This episode is all about customer experience and customer promise – whilst what is presented to us differs vastly in terms of customer groups, markets and audiences – the fundamentals of brand promise remains the same; Does the customer believe that...
I was asked last week, in an interview as part of the ANZ Business Ready program at #IdeaNation hosted by B-School, what makes a great pitch. Even though a third of my new book Ready To Soar is dedicated to answering that question, I think there is one element that...
