Tag Archives: Innovation

What Is Your Legacy?

As the year draws to a close – one begins to reflect on the year, it’s ups and downs – and then what the next year might look like. I have not been blogging quite as often – simply because I have been setting aside that time to write a book. One of my highlights for 2013 was being a speaker at ‘Wired for Wonder’. Better to have a mind opened with wonder …..than closed by negativity. Wired for Wonder…

What does Cloud Computing mean to RedBalloon?

Years ago – at the very beginning of time (well it feels that long ago), we began to think about what RedBalloon could look like. I took my hard earned $25k and visited a web developer. $25,000 later I had a very average website with no content management system. The site was ‘framed’ and even worse, not hosted. For many entrepreneurs, technology is their Achilles’ heel. And I was no different. What I had was a business idea, and from…

Clouds level the business playing field

I was invited a few weeks ago to attend the V8 Supercars in Launceston… in the 12 years I have now worked at RedBalloon I have seen many a car (and been in side many a V8) as they raced around the circuit…. and given that the event was in Tasmania – and my close colleague Lauren is from there…. I thought she would have an interest. I was unaware the degree to which she is a rev-head. As a…

Five positive signs for 2013

This year is off to a flying start and we are already seeing some very positive shifts. This is what I have already noticed. What have you found that is different this year than last? 1. Customer intimacy becomes reality – not only have we moved our language away from ‘call centers’ and ‘CRM’, to being all about ‘Customer Love’ – and creating brands people love. The focus on the customer experience will be fundamental to performance results – NPS…

Four thoughts on creativity

Over the years I have had many people say to me “what a fantastic idea RedBalloon is..” often followed by the statement “I was going to do something like that” or “I wish I’d thought of it.” Ideas and creativity are critical to the success of any venture. I was in Utah last week at and Entrepreneur Organization conference and the opening speaker was serial entrepreneur Josh Linkner. He opened his presentation with a US business story about  the Dollarshaveclub.com…

Coming up this week 21 November 2011

Last week was about as big as they get. In addition to the three awards received by RedBalloon last week, I was also a judge in the National Telstra Business Womens awards. Actually weeks don’t get much bigger than last week. What started as a normal week of one on one’s and coaching with some of the newer team members in Sydney… ended up quite differently. On Wednesday I did one of our less known experiences – which is the…