What a fantastic team… call numbers are up 74% on last year and still the customer contact team (known as the Pleasure Relations team – because they make sure our customers are having a good time on the phone and by email) kept a record. This team had a very busy December as you can see. They kept a calendar of what they did throughout the month. They did an amazing job – though I’m not sure about 27 December what really happened that day….
I remember learning from Ike Bain (right-hand man to Dick Smith) during DSE and Australian Geographic days. That it’s okay to have fun in business. It’s also a real example of employer branding… they have probably put it on their facebook or myspace pages – I know it is on Flickr.

Grow & Scale Your Business by Naomi Simson

Tell Naomi a little bit about your business by completing the questions below. (It will take less than 60 seconds)

Answering your #1 Biggest Business Challenge question tip: 

Go beyond just saying "Poor Cashflow" or "Unreliable Team". 

Instead, give Naomi details & specifics on how this is currently your #1 Biggest Business Challenge. 

I.e. "Every month I'm struggling to pay my bills on time because there just isn't consistent cash flow coming into the business. I've tried sticking to budgets in the past & pay myself less to keep some extra funds aside for emergencies, but still every month there seems to be another financial fire to be put out. I don't know what to do about it, so I'm just grinding it out."


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