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I spoke to a client recently (I love to pick up the phones). He said “I want to speak to somebody responsible” in a gruff voice – I thought “Oh I guess that would be me”, he continued.. ”I was given one of YOUR experiences as a retirement gift from my company and quite frankly I was not happy. I found myself driving to the experience and I was uncomfortable, in fact so uncomfortable that I decided to turn the car around and go home. Then I realised that what I was experiencing was something I had not felt since I was a four year old going to a birthday party I was ‘excited’. Because ever since I was a little boy I had wanted to fly an airplane. And now I had been given a hands on training flight. So I turned the car around and I got to take off, fly and land and air craft. I don’t know why in my 65 years I had never got around to it…but I wanted to say thank you to someone who was responsible.”

I humbly said “It was my pleasure”. And it is – I don’t know the difference that we make every day to people who get to do things they always wanted to do. I don’t know the joy that we spread.

I love giving people a good time.

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