Main navigation

I read recently that 15% of people are called something they don’t like at work – and this (needless to say upsets them.). Okay so you think that I’m stating the obvious…. but knowing people, starts at the very basics. And if employees are the new customers – and we spend a fortune on CRM systems – what do we do about managing our employee relationships – do we have ERM systems?

For each of us, we cannot help it – but our name has a sweet sound to it. We like it.

Years ago at Ansett one task, I was to arrange a staff gift. I presented a baggage tag – it was beautiful, aluminium with a little leather strap. On one side it was screen printed – “You can’t have the greatest airline in the world without the greatest people,” on the other their name was engraved. At the time there was not HR department, it was called Personnel, but I thought I would go to payroll to get the names of the people that worked at the airline – they gave me a list, I had the tags engraved, and out they went.

Then they started coming back….People sent back notes with them – ‘You still can’t spell my name correctly – you never have’, ‘she hasn’t worked here for years’, or even ‘that is my first name I always use my second name’, ‘Only my mother calls me that when I am in trouble’.

I was really clear – how could you say that your people are your greatest asset (You can’t have the greatest airline in the world without the greatest people.) when you don’t even know who works there, nor how to spell their name.

It might sound basic – but getting the name right is a start.

(PS – there is no ‘p’ in Simson)

Reader Interactions

Leave a comment
*All fields are required

Your email address will not be published. Required fields are marked *

join the conversation
@ the huddle
Click to discover how I can help you progress to the next level through my Facebook Community The Huddle.

@naomisimson

  • Oops sprung, getting ready for #sharktank 7.30 tonight..He says that he won't make a sound... surely no one will notice my #headofsecurity.
  • Often our own self-doubt and fear stop us doing what we really want to do. We limit ourselves,hold ourselves back or just don't give it a go... because we spend so much time worrying about 'what if it doesn't work out'. Mea-Culpa
  • Oh my it looks like I'm about to take a massive bite out of someone on tomorrow's @sharktankau .... 😆 join me On TEN at 7.30 💃🦈
  • I never tire of #sunrise over #sydneyharbour. It changed within minutes. Swipe left to see the changes over 3 minutes. It's gone already, #nofilter #fire
  • Happiness:
Think less, Feel more;
Frown less, Smile more;
Judge less, Accept more;
Watch less, Do more;
Complain less, Appreciate more;
Fear less, Love more....
Give it a crack 😎on a weekend like this what's to stop you! #naturalbeauty #happiness

follow

download the book

To learn more, enter your email for a FREE copy of Ready To Soar, Chapter One.

close x
  • enter your first name
  • enter your email
  • join the community

    To Learn more, enter
    email for a Free
    copy of Ready to Soar,
    Chapter One

    plus an invitation to join
    The Huddle Facebook community.

  • enter your name
  • enter your email