As the first quarter comes to a close I wonder how we are going on making this year a bit easier than the year before. Have you had a few more wins, or made a bit more money? As the months pass most of us realise that the year seems tougher than the last....
What can Small Business learn from Big Business CEOs What can Small Business learn from Big Business CEOs? We buy from them, we sell to them, and we can learn from them. We have a symbiotic relationship with big business – we are all part of the same eco-system...
Customer Experience Productivity Business success is all about the customer experience. There are no businesses that I know, that are not vitally dependent on what customers think about them. Customer experience is not just about selling ideas, selling products,...
Employee Feedback can be confronting What I didn’t know…. One of the greatest challenges faced by us as individuals, team players, employees or leaders is that it is very difficult for us to get perspective. That is ‘we don’t know what we don’t know’ and we...
Sometimes a little bit of success for a start-up business can be misleading – as a founder you do it all, from customer experience to bookkeeping – there is no one else – and you know you can count on yourself to get things done. But it is not...
I reflect on what it’s like setting out on the entrepreneurial journey – sometimes you are too excited to sleep as you are so full of possibility and dreams… and other times you can’t sleep because you are worried about what you have taken on...
When you hear the term ‘performance review,’ what is your immediate reaction: relish or dread? Is it something that needs to be endured or an exciting opportunity to learn, grow and develop? What if there was a way that you could completely flip the performance...
In the lead up to heading back into the Shark Tank for another period of filming for this inspirational Australian made business reality show, I thought I would share a few thoughts on how to prepare for your day in the Tank (or for everyone else, pitching your idea...