Main navigation

I wrote some months ago about how small organisations have a greater ability to achieve customer intimacy.

I used the examples of the cafes in Balmain. Starbucks vs Bertoni’s.

I noticed yesterday removal trucks outside Starbucks in Balmain. It seems that the community has won. By voting with their feet and supporting local businesses.


Update – False alaram…just a removal truck, the US multi national is still hanging in there.

Reader Interactions


  1. Hey Naomi,

    I just wanted to say that I love your blog! There is a great book on the subject of great vs big -> Small Giants – companies that choose to be great instead of big, by Bo Burlingham. Bo was oneof the presenters at my BOG class this year.



Leave a comment
*All fields are required

Your email address will not be published. Required fields are marked *

join the conversation
@ the huddle
Click to discover how I can help you progress to the next level through my Facebook Community The Huddle.


  • #Repost @redballoonexperiences ・・・
If only there was a rewind button 😉
#weekend #weekendvibes #adventure #travel #beach
  • Friday night drinks in the @redballoonexperiences #Perth office. Celebrating nearly a decade of proving what flexibility really is! Love your work Dave! 🍹🍺🎈
  • Finding out what I look like in the small screen 📺
  • Friday inspiration! So true, the words you use define your reality. If you say can't, you can't; if you say you can you could! It's always worked for me. 💃
  • He likes to keep an eye on me... especially when I'm cooking dinner #dexterdog 🐶


download the book

To learn more, enter your email for a FREE copy of Ready To Soar, Chapter One.

close x
  • enter your first name
  • enter your email
  • join the community

    To Learn more, enter
    email for a Free
    copy of Ready to Soar,
    Chapter One

    plus an invitation to join
    The Huddle Facebook community.

  • enter your name
  • enter your email