Main navigation

” Your most unhappy customers are your greatest source of learning” –  Bill Gates

As you know I often say there is gold in everyone – just some people hide it better than others. You often have to really search.

I remember one woman who called here (I answered the phone as I do I think it is important for a Chief Experience Officer to stay in touch by making sure that she listens to what customers are saying). “I’d like to speak to the complaints department, ” she said. I responded (wondering how big she thought we were) “we’ve never had a complaint before.” She said “really.”  I said, “I have had lots of people wanting to make a contribution on how we can improve, get better and innovate though.” She said, “I’ll make one of those contributions then.”

Reader Interactions

Comments

Leave a comment
*All fields are required

Your email address will not be published. Required fields are marked *

join the conversation
@ the huddle
Click to discover how I can help you progress to the next level through my Facebook Community The Huddle.

@naomisimson

  • Reflecting on this weeks planning session... people of different backgrounds, different ages, nationalities all united by a shared senses of #purpose to do something meaningful and valuable for others. #leadership #quote
  • Each year I look at what it is I want to achieve. And how I want to contribute. I also build new messages and insights for my keynotes. One topic I’m considering is Influence... how to impact others. This will incorporate personal leadership, but it is far more shifting viewpoints and aligning people.  This is what I’m working on at the moment.  What are you planning for 2018?
  • Looking good team! #BRG #kickoff
  • Oh it’s all about #BRG and 2018 for the next few days ❤️ Love to plan 💙Love to dream @redballoon @getredii @davidchristopheranderson @wrappedbyredballoon
  • Loveit @redballoon and this is what we do for our day job!

follow

download the book

To learn more, enter your email for a FREE copy of Ready To Soar, Chapter One.

close x
  • enter your first name
  • enter your email