” Your most unhappy customers are your greatest source of learning” –  Bill Gates
As you know I often say there is gold in everyone – just some people hide it better than others. You often have to really search.
I remember one woman who called here (I answered the phone as I do I think it is important for a Chief Experience Officer to stay in touch by making sure that she listens to what customers are saying). “I’d like to speak to the complaints department, ” she said. I responded (wondering how big she thought we were) “we’ve never had a complaint before.” She said “really.”  I said, “I have had lots of people wanting to make a contribution on how we can improve, get better and innovate though.” She said, “I’ll make one of those contributions then.”

Grow & Scale Your Business by Naomi Simson

Tell Naomi a little bit about your business by completing the questions below. (It will take less than 60 seconds)

Answering your #1 Biggest Business Challenge question tip: 

Go beyond just saying "Poor Cashflow" or "Unreliable Team". 

Instead, give Naomi details & specifics on how this is currently your #1 Biggest Business Challenge. 

I.e. "Every month I'm struggling to pay my bills on time because there just isn't consistent cash flow coming into the business. I've tried sticking to budgets in the past & pay myself less to keep some extra funds aside for emergencies, but still every month there seems to be another financial fire to be put out. I don't know what to do about it, so I'm just grinding it out."

 

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