Social Media Do’s and Dont’s Social Media (all forms) is often lauded as the great promotional tool for business. Yet often it is misused and misunderstood. If you think about it as a conversation, that is both listening and talking tool then the value is...
Customer Experience Productivity Business success is all about the customer experience. There are no businesses that I know, that are not vitally dependent on what customers think about them. Customer experience is not just about selling ideas, selling products,...
Protection from Disruption The world of work is melding with the rest of life – people are online and connected all the time – how we work has changed forever. For small business owners’ life, has never been more challenging…customers seem more elusive and more...
Small Business Projects for 2017 I titled this blog ‘‘I made it’ – another year of small business success…’ – but perhaps it should have been ”phew I survived’ – without any major incidents in 2016′. As 2016 drew to a close I...