What Is Your Legacy?

What Is Your Legacy?

As the year draws to a close – one begins to reflect on the year, it’s ups and downs – and then what the next year might look like. I have not been blogging quite as often – simply because I have been setting aside that time to write a book....

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Customer Experience = Brand Reputation

Customer Experience = Brand Reputation

On Sunday at 4.55pm I scooted into the car park at a Harvey Norman store. My son and I raced inside – he was in need of a desk chair for his school studies. Once we made it inside, the shop assistant greeted us with “we are about to close.” I responded, “We will...

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Where Are the Dadpreneurs?

Where Are the Dadpreneurs?

I was interviewed earlier this week by a senior journalist and at some point in the conversation the word “mumpreneur” was uttered from her lips. I said with great indignation in my voice “Really!” – why would you use such a word to describe women...

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No Time for Fun At Work: Then 'Get a Life'!

No Time for Fun At Work: Then 'Get a Life'!

Oliver Burkeman’s piece in the NY Times, “Who Goes to Work to Have Fun?” on 11 December says ‘enough of this orchestrated ‘fun at work’. But I say — if we are not enjoying ourselves — then what is the point? One could argue, as Oliver does, that work...

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