This week I am in San Fransisco and there is much to do and many people to meet. Many of tech companies are headquartered here – it is like coming to the heart of technology innovation. All of these businesses are busy inventing the ‘next big thing’...
This years theme at RedBalloon is all about Customer Love. We have been playing a game to improve our NPS score… I was recently reminded of this top ten from Zappos.com: 1. Make customer service a priority for the whole company, not just a department. A customer...
It’s the beginning of another year and 2013 is set to be a fulfilling and exciting one… and it has started with a flurry – I’ve been writing this blog for 2571 days (but who’s counting) and in that time I have shared 713 posts… now...
My teenage son is at home for the Australian summer holidays – and he is fast becoming a man. As I look at him I wonder what the world will be like for him as he chooses his life journey and his life’s work. My job is almost finished, but it would be remiss of me if I...