At the heart of Invention

At the heart of Invention

This week I am in San Fransisco and there is much to do and many people to meet. Many of tech companies are headquartered here – it is like coming to the heart of technology innovation. All of these businesses are busy inventing the ‘next big thing’...

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10 ways to fall in love – with your customer

10 ways to fall in love – with your customer

This years theme at RedBalloon is all about Customer Love. We have been playing a game to improve our NPS score… I was recently reminded of this top ten from Zappos.com: 1. Make customer service a priority for the whole company, not just a department. A customer...

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Vote please – if you like what you read

Vote please – if you like what you read

It’s the beginning of another year and 2013 is set to be a fulfilling and exciting one… and it has started with a flurry – I’ve been writing this blog for 2571 days (but who’s counting) and in that time I have shared 713 posts… now...

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