Women at Work – Latte Magazine

Women at Work – Latte Magazine

I was asked recently my thoughts on parental leave by Valerie Khoo who was putting a piece together for the current issue of Latte Magazine – below are my comments – however she also got interesting comments from The Hon Tanya Plibersek and The Hon Julie...

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Corporate Customer Love

I recently read the book Delivering Happiness by Tony Hsieh – CEO of Zappos.com – He believes much of the success of his $1billion online retail business comes from it’s commitment to the culture of the business – which allows every person in the business to stay...

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The 10 point Customer Excellence Checklist

I’ve been reading the book ‘Delivering Happiness’ by Tony Hsieh CEO of Zappos.com. There are a significant number of similarities between RedBalloon and Zappos. As CEOs we both wanted to create a place where we too wanted to work. We both believe in experiences over...

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