A bit of emotion brings values to life.

It’s not just what you do – but it is who you are that counts. Values have always been such an integral part of what we do at RedBalloon. But they are nowhere listed on a wall in our offices. Yet we speak of them every day. I was chatting with one of my...

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Employee engagement in the time of pay freezes.

Employee engagement in the time of pay freezes.

You can’t pick up a paper or business publication without reading about job losses and pay freezes… British Airways has asked its employees to go without pay for a month… Telstra has frozen it’s top execs’ pay.  51% of privately held businesses have...

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Standing out by being yourself

I wrote a blog back in 2006 about ‘The Story of Johnny the Bagger’. A simple tale about being ourselves when we are with our customers – and how easy it can be to add value to them. It is great to be reminded that it is the simple things that can...

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The best job in Australia..interested?

The best job in Australia..interested?

People often ask me whether as Chief Experience Officer I get to try all the experiences. It is not actually physically possible because we have more than 2500 experiences now listed… and we publish up to 50 new every month. That would be more than one a day. There is...

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The end is nigh, and other happy thoughts

The end is nigh, and other happy thoughts

I ponder how best to say ‘thanks for playing’ as the financial year draws to a close. Leadership teams are frantically putting the finishing touches on the strategic plan for the year to come, employees and managers are getting ready for performance...

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