Talk to me?

Talk to me?

I learned recently at a seminar that it is 15 times faster to deal with a customer issue by phone than by email. I didn’t know the actual number but I do know that since we at RedBalloon have put our 1 300 number on our contact page we are getting far less email...

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Do I have to slow up to grow up?

Do I have to slow up to grow up?

‘People’ tell me that the larger your business gets it becomes inevitable innovation will slow down. Who are these people who say this? I challenge why does innovation have to slow down when you get bigger? Seth Godin said in a tired voice at the TED...

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Bushfire assistance.

Bushfire assistance.

I was just driving into the office and I heard on the radio news that the Salvation Army has asked people to stop donating ‘stuff’ to those affected by the bushfire. They simply have too much. You can hear that Australia has opened its collective storage...

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Employee Engagement 101

Employee Engagement 101

Some of my colleagues attended an event last week on Employee Engagement. The speaker asked who ‘knew what employee engagement was?’ Only 5 of the 60 HR professionals attending put up their hands. Either they were too shy to say or this is not a priority...

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