Mountains out of mole hills

Mountains out of mole hills

“Sometimes the situation is only a problem because it is looked at in a certain way. Looked at in another way, the right course of action may be so obvious that the problem no longer exists.” Edward de Bono When I read this – I started looking at some of...

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What we get up to…

What we get up to…

What a fantastic team… call numbers are up 74% on last year and still the customer contact team (known as the Pleasure Relations team – because they make sure our customers are having a good time on the phone and by email) kept a record. This team had a...

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