Listening to customers is a constant. It is becoming harder and harder to listen to customer – because they are wanting to be heard in so many different ways. Have you heard of the ‘Gold Fish Principle’? It’s not new but it is worth being...
I have quoted the figure that a third of people will decide in their first month when they are going to leave an organisation in this blog before. Yet the numbers I got from the Human Capital Institute are even more alarming. It claims that 87% of new employees make...
The Human Capital Institute was founded in 2004 in the US and has around 115,000 members in 60 countries – Allan Schweyer, the Executive Director shared some insights with the participants of the recent Brand Engagement conference in New York which I attended last...
I’ve just been at the Brand Engagement conference in New York, and there is much discussion about its definition. After attending many sessions (which I will share with you over several blogs), I was left with the idea that ‘Employees are the new...
It’s all about the why. Simon Sinek is a consultant based in NY who worked out after some years of operating his small consulting practice – that he needed to establish ‘why’ he did what he does. And since he has discovered why he has been in...