Active listening

Active listening

I got a letter today from someone who said: “I can never get hold of CEOs. I hope you are different.” It made me wonder when is it that CEOs stop being accessible? I pride myself on being available to customers. I will regularly answer phones (in fact I...

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Work-life imbalance

Work-life imbalance

Look what we discovered this week: More than half of Australians feel they are missing out on quality family time and sacrificing their social lives as a result of work commitments. We are not talking about business owners here; this is about employees. We hear a lot...

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We're going to be on the 'telly' Sunday morning.

We're going to be on the 'telly' Sunday morning.

Business Success program came to interview me a few weeks ago. They asked some questions about growth and technology. I had some not so technical answers. Such as when they asked about speed – I said: “you just need a really big pipe!” I have no idea...

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Recruiting the recruiter

Recruiting the recruiter

I have been asking a lot of other business owners: when do you recruit an HR manager? It is such a critical role in the development of any business. Chatting with Steve Vamos recently (before he jetted off to the US to take up his new global role for Microsoft) he...

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