Tag Archives: Business Vision

Questions…

By naomisimson | Published: August 31, 2010
Recently Business Chicks posted on its FaceBook page an open invitation 'what would you ask an entrepreneur if you had the chance?' Well that is para phrasing really... but I thought I would tak on answer the questions posed. Q: Sarah Louise What is the one piece of advice you were given as you were [...]
Posted in Input Please | Also tagged , , , | 5 Comments

What is bothering me…

By naomisimson | Published: July 22, 2010
Trust is such a fragile thing. One knows that to be trusted is to trust. But what if you give trust – and it is not reciprocated. Is it a one off, can never ever be regained? Does trust need to be earned back, or proved? Isn’t this a contradiction in terms. Jim Collins told [...]
Posted in Input Please | Also tagged , | 4 Comments

Corporate Customer Love

By naomisimson | Published: July 8, 2010
I recently read the book Delivering Happiness by Tony Hsieh – CEO of Zappos.com – He believes much of the success of his $1billion online retail business comes from it’s commitment to the culture of the business – which allows every person in the business to stay customer focussed. He talks about customer happiness with [...]
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Bad Apple

By naomisimson | Published: June 30, 2010
In the last few posts I have been talking about what it takes to be a Great Place to Work. It’s all about trust and purpose. One of the questions I had recently at a speaking engagement is very relevant ‘What if you have a rotten apple inside your organization– someone who is not just [...]
Posted in best places to work | Also tagged , , , , | 2 Comments

Have Faith

By naomisimson | Published: June 29, 2010
I have trawled through online articles featuring best employers and companies with high engagement scores (I'm curious as to what others do of course) and I can’t help but notice the negative comments some attract along the lines of “it’s easy for you” from people all over the world. The truth is any organisation no [...]
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A crystal ball would be helpful

By naomisimson | Published: June 23, 2010
Hindsight versus foresight: When people ask me ‘have I got any regrets’, or ‘what would you do differently?’ I answer philosophically – we made a few mistakes – some very expensive ones, but we still had to try them – they were all part of the learning to discover what next. Without failures, of course [...]
Posted in Lessons Learned | Also tagged , , , | 3 Comments

Icing on mud pie 2

By naomisimson | Published: June 3, 2010
I cannot stand waste. And this week the debate about how the government is spending $38million on selling (advertising) a tax package has really made me mad! What a waste! (Not for the agency, or media who are the recipient of the funds) But as a marketer I know you cannot spend yourself into having [...]
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Excellent…

By naomisimson | Published: May 27, 2010
I’m very exciting that RedBalloon is recruiting for a new role, a Customer Excellence Manager.  We see it as the next big step in our growth and innovation story. To put it in context; I’ve always used the title Chief Experience Officer (in part because of what we sell) but more so because ‘I’m accountable [...]
Posted in Input Please | Also tagged , , , , | 7 Comments

Four things to stop doing

By naomisimson | Published: May 13, 2010
The hardest thing for a CEO to know is; which of the many things we do – are the ones that really, in the long run add no value to the business? Another words 'where am I wasting my time and energy?'. The challenge is how to identify what I should I stop doing? I [...]
Posted in Lessons Learned | Also tagged , , , | 1 Comment

Why?

By naomisimson | Published: April 23, 2010
We often giggle at RedBalloon that all of us (including me) are generation 'why' - rather than 'y'. When I started this business (what seems like a lifetime ago) - I too wanted to work in an environment that I loved to come to every day. I wanted to dedicate my talents to something that [...]
Posted in Lessons Learned, Uncategorized | Also tagged , , , | 1 Comment