Tag Archives: Australian Tourism

Eleven years courting – finally we are engaged.

Way back in May 2001 Kathy Mason contacted Bridge Climb to let them know that RedBalloon would be launching later in the year. She invited them to become a supplier to list its experiences in time for launch. At the time the response was “Let’s wait and see how RedBalloon goes. Each product manager that has joined RedBalloon in the last decade has taken it on as a personal challenge to pitch the idea of how fabulous it would be…

How lucky we are

I was just taking a moment to reflect on how amazing my week was last week. I feel pretty lucky to be invited to Hamilton Island as a speaker. Literally a few hours from Sydney and I am on a tropical island – sipping a cocktail. I bumped into some friends whilst I was there and they mentioned that they fly to Hamilton Island every 3 weekends or so for a four day weekend. They said while it sounds ‘luxurious’…

Leaving Home.

In the past eight years since founding RedBalloon, we’ve created several businesses along the way and they all have lead to other greater things. One of the businesses that we invented was to solve a particular ‘problem’ that we had at RedBalloon – some 30% of our customers are self purchasers, another words they really like the activities we offer and want to do them themselves. Friday afternoons were frantic as people called our customer experience team wanting to know…