I was speaking at a Clarius Recruitment event last week – and I always love learning few new facts especially when it is something I am passionate about. As you know I believe not enough employers use R.E.D. (Recognition Every Day)… and as a result the researchers tell us that 10s of billions of dollars disappear from lost productivity. Ernst & Young Productivity Pulse claims that as much as $308 billion evaporates from the Australian economy annually as a result…
Tag Archives: Recognition and Acknowledgement
5 ways to be Cheap, Cheerful and Impactful – this Christmas
Well I don’t exactly like the word ‘cheap’ – but it rhymed with cheerful… what I mean is ‘financially enlightened’. We have worked hard at RedBalloon to ensure that we have something for everyone’s budget – to make sure we have in the experience range the sort of gift that you give to your child’s school teacher and even for Secret Santa. Regardless of religion, Christmas and the end of the year is a time to be thankful. For family…
Coming up this week 26 November 2012
It has been a few weeks since I managed to sit and write what I am up to. In fact I seem to have been running very hard recently… Yet I have been up to some really amazing things – as well as fabulous experiences. In the last few weeks I have: been Rally Driving sat on the Heads Over Heels advisory panel attended the launch of Bazaarvoice on RedBalloon met with big wigs from Amazon Web Services attended a…
Coming up this week 22 October 2012
Last week in amongst all of the speaking engagements and travel I got to ‘experience’ some new things…. before I left the Endota conference in Bali – my hosts decided a I needed to experience a ‘fish’ spa… now I have done a lot of things but this was really scary…I struggled to keep my feet in the water…eek. I got back from Bali Wednesday morning – and went straight into a very productive board meeting with our new chairman…from…
Life begins with 40
[First appeared as part of the LinkedIn Thought leader program] I am a collector – by nature I gather things. And as I thought about what I could write here – I imagined myself in the shoes of my reader. If nothing else I would wonder what has influenced her? What inspires her? So below I list 40 of the ideas I have collected. I have gathered these quotes over many years – but each of them came to me at…
Five habits for creating long-term happiness.
Shawn Achor and I chatting at the final EO dinner in Istanbul Shawn Achor concluded his presentation, after telling why happiness is important, and sharing what happiness looks like – by telling the group actions that we can take to create long term happiness. He did warn; all the knowledge in the world does not necessarily mean that we will be in action. (We all know to stay healthy we need to be active and eat well – knowing this…
What would you pay for better customer service?
The American Express Global Customer Service Barometer found that Australian’s will pay more – in fact up to 12% more if that just got better service. Apparently we are among the unhappiest customers in the world. I find this interesting given that Gallup has been telling us for years that we have the second most disengaged workforce in the world – after the French. And guess what: An international study across 10 countries exploring public attitudes towards customer service has…
Seen yet unknown
As I fast approach the release of my next little book – and as I am putting the finishing touches to the new website to support it – I came across this new ad from Coke. Now as a marketer I admire any business that is able to cut through the clutter of advertising messages. In some ways this is an acknowledgement of all the people that do good deeds that are unnoticed and unknown. Let’s sing their praises and…
10 tips to transform workplaces
More than three-quarters (77 per cent) of employees would consider leaving their organisation if they weren’t recognised for their contribution, and one in four are already actively seeking a new job or intend to in the next three months according to the more than 4000 people who responded to the recent RedBalloon for Corporate survey. Managers receiving the bulk of the criticism, with 44 per cent rated “very poor”, “poor” or just “satisfactory” at delivering praise; three quarters of employees…
Coming up this week 4 June 2012
The end of financial year is fast approaching and like my colleagues I am focused on finishing this years plan; as well as creating the RedBalloon plan for 2013 and beyond. This does not negate the fact that I still need to keep doing all the other things that I do. In the last few weeks I have been in Adelaide, Sydney and the Gold Coast for speaking engagements… enjoying myself sharing what we have discovered about customer intimacy and…
Imagine running a business based on fun - that's what I decided to try when I left a very serious corporate career in marketing to set up RedBalloon...
