Have you ever noticed that when you buy a new car – you notice all the cars that are similar, yet before you had one – you did not see them. They were always there – simply your mind was not attuned to them. Does this work for other things? –...
I remember my parents trying to impart wisdom upon my younger self – and my busy little brain was saying something like: “Yeah, yeah, sure, whatever.” And now when I do the same with my teenagers, I think I can hear inside their heads muttering the same...
“Hello.” “Hello.” “Do you like my hat?” “No I do not like your hat!” “Good bye” “Good bye” I remember the words written by P. D. Eastman off by heart – even though it is close to half a century since I first delighted in the words and pictures of ‘Go Dog Go’. The book...
My teenage son is at home for the Australian summer holidays – and he is fast becoming a man. As I look at him I wonder what the world will be like for him as he chooses his life journey and his life’s work. My job is almost finished, but it would be remiss of me if I...
Relentless and exceptional Customer Service I was just given a copy of a little book about Customer Service called ‘The Simple Truths of Service – Inspired by Johnny the Bagger’ by Ken Blanchard and Barbara Glanz. What I loved about the book (apart...
