Employer Worst Gifts ever

Given that Christmas is fast approaching.. most businesses have organized what they are giving their people now, but sometimes I shake my head in disbelief as people share with me how thoughtless or simply dumb some employers are about giving a gift. People have worked harder this year than they have in years – and […]

Taking fun seriously.

I participated on a business owners panel last night for the PricewaterhouseCooper Private Clients area. Russel Howcroft asked each of the panelists questions about what we’d learned and how we viewed the economy. Each of us reinforced the importance the people around us. To have a successful brand it is determined by our people moment […]

Secret Millionaire Chapter 2

My life as an undercover volunteer Secret Millionaire – Channel Nine 9.30pm 29 Oct 2009 Episode Four: Features Naomi Simson I sit here in my bed in a motel on a GoldCoast highway which seems a million miles from home – I can hear the traffic and my neighbors. It’s not so bad, just different […]

Nice breeds nice- please don’t bully me.

I was just chatting to our Pleasure Relations Team…. Some organizations might refer to them as a contact centre or customer team. We named the team after what they do in supporting the brand experience. It is there job to ‘give people a good time.’ That is there role in the RedBalloon experience. [One of […]

Reality check..

My first job when I left university was with IBM in New York. We worked pretty long hours. A friend of mine who had a graduate job for Arthur Anderson consulting in Australia was coming to the US for his ‘induction’. He was passing through New York for the weekend, alas IBM wanted me to […]

Starfish and Spiders in Tokyo

Rod Beckstrom has founded, grown and successfully exited several businesses. But he is a curious sort of a guy…he wanted to know about the unstoppable power of leaderless organisations. So together with Ori Brafman, he set about researching those organisations that are so very successful but they have seemingly no leader. I got to meet […]