Tag Archives: Culture

4 insights in 8 minutes on entrepreneurship

I’m looking forward to my keynote at the Small Business Summit next week -  I did this interview (included below) for the local radio station about what I would be speaking about. My interview with Tony Eades covered so much in such a short time – and it gives a flavor for what I will share at the event. Whether you can attend or not – you might find insights and value in the interview. The topics include: My opinion…

Four steps to Happiness – Hear me speak at WiRL

I’m pretty excited to be speaking at the up coming WiRL Summit – Women in Real Life  (An Online Summit for professional women seeking career success and a balanced life) There is a very impressive line up of speakers – to which I am humbled to be a part. You will note that my session is listed for 22 May 2014 (however if you are in Australia that means that it is 9.00am on 23 May – so for the…

Nightmare on Corporate Street

Most of us have been there I explored in a recent LinkedIn article. Feeling unappreciated; our work and efforts going unnoticed and uncelebrated; our self-confidence plummeting by the day. The experience we have in the workplace can have a profound impact on all other areas of our lives, as well as our overall sense of well being. I started RedBalloon back in 2001 party because I wanted to create a workplace that inspires people, values their contribution and makes them…

Three is memorable – 10 is perfect

Have you noticed of late how so many blog posts and articles are headed up with something like “the five lessons…” or “the 12 ways to fix…..” Mea culpa!!  I’ve just written a piece for LinkedIn called Are you unscrupulous? 11 questions to find out. I have written as many posts as any other blogger – offering bite sized pieces to my readers. There is power in numbers. 10 is supposedly perfect – and we like to remember things in…

The ‘Fear of Missing Out’ epidemic

I pose the question’ are we so busy staying connected that we have disconnected?’ Are we so busy to dash off an email we forget that a quick phone call can not only do the trick but be more time effective (as well as build the relationship). Perhaps you prefer email to ‘sneaker net’ just popping by a colleagues desk to ask a quick question. Or worst of all what about the ‘copy everybody’ in the company into my correspond…

Five reasons why a coupon is NOT a gift

[From LinkedIn] I have just read a news report called “Groupon fights for its life as daily deals fade” which did not really surprise me. I know some of our suppliers have from time to time dabbled with discounting their activities and events through such sites and I have not heard a good story about any of them. I understand there are about 40 of these discount coupon sites in Australia – which is a lot for our ‘tiny’ population…

A RedBalloon world – the story travels

I am often out and about meeting people, customers and suppliers and of course speaking to groups this can take me to anywhere in Australia (and sometimes overseas). It still surprises me that a business that no one had ever heard of a decade ago now appears in the most remote and far distant places. I dreamed that RedBalloon would become a household name in Australia and New Zealand – and in the past few weeks I have discovered that…

Coming up this week 8 October 2012

Last week was all about publishing! – I had known for a month or so that launch date for the LinkedIn Influencer Program was 2 October – so I had been working hard on presenting my ideas and opinions in blog posts.  I have been very happy with the first week  and the reaction my posts are getting. It was great to be present at the company meeting lunch last Tuesday… and I also made a quick trip to Geelong…

Honestly…

From time to time publishers send me books ‘hoping’ that I will read them and that I might write something on this blog. They sit in a pile on my desk… One sat on the top of the pile ‘The (Honest) truth about dishonesty – by Dan Ariely – How we lie to everyone – especially ourselves. I read it from cover to cover and couldn’t put it down. But for the sake of honesty I need to declare that…

Customer Intimacy

Sometimes all the intention in the world – still means that a customer does not have a good interaction. The question I pose is can we please all the people all the time? I was saddened by an email I received directly from a customer this week – accusing RedBalloon of not listening….. I reviewed all his correspondence, we had clearly acknowledged each of his concerns and offered suggestions, hence I could see that the RedBalloon team member had listened….