Category Archives: Smart Company

Advice to Gerry – you can’t take it with you

Andrew Carnegie: ''The man who dies rich dies disgraced.''

I was chatting with a friend yesterday and we were talking about how to teach our children the value of money. I remembered a presentation I attended years ago when the woman likened money to water… it has a need to flow – there is clean money and dirty money, sometimes it get’s damned up – but spread freely and evenly allows the world to prosper. My friend said that he has set aside some money to support community programs…

Seven generational paradigms

What about a wall of Praise to support the generational paradigm shift at your work place?

I’m not a big fan of categorizing people by their age and putting a label on them. Years ago I wrote a blog about ‘Generation Why’ – claiming that I was very much a part of the “generation that questions everything.” I shared recently about my discovery of Pinterest – and how Facebook and Twitter have changed the interface to become more visual. ‘A picture saves a thousand words’… I begin to wonder what the children born this century will…

Painting a picture of our future.

Businesses go through different phases – each has a distinct set of characteristics. Each cycle brings its own set of challenges about leadership style, cash flow, marketing activities, customer base, processes, systems etc. Over time the focus and importance on any given activity changes as the business matures. My time as CEO (chief experience officer) is 50% with customers, listening, learning and responding. The other part of my role is all about staying focussed on the vision, delivering on our…

Return on Investing in People

I’ve always run my business based on our shared values. They really work. If I’m not sure how I should act on a particular decision I will often refer back to our values for guidance. Our third value is generosity… As such when any of the team has come to me to ask to attend a training course or seminar ? I have never refused them. When my HR leader joined some months ago and she reviewed our training and…

My Ten Stress busting tips.

My Ten Stress busting tips.

I have learned that stress is a self-induced phenomenon. As such given that no one imposes it on you, then I have had a good look at what I do to keep myself balanced (some might argue I have not succeeded). Here are some of the ways that I reduce the ‘stress’ in my life. 1. Eat properly. Breakfast like a king, lunch like a prince and dinner like a pauper. (I simply cannot sleep if I have a large…

Back to basics

One of my entrepreneur friends said to me recently: “If it was easy running a business, wouldn’t everybody do it?” I have been having a good long look at not only where I add the greatest value to my business, but what I enjoy doing the most. What I love the most is meeting with customers, hearing about their businesses and then discovering ways that we can support them in their endeavors. I’ve worked out that I am better “out”…

Growing Pains.

I have gone silent, I have stopped writing my blogs, and even become almost quiet at work. My book has just arrived from the printers documenting the trials and tribulations of the first five years in a fast growing business. The launch event is next week. I should be on top of the world. The next five years are more daunting than the first. The first were all about “one for all and all for one”. Fast growth is an…

Starfish and Spiders in Tokyo

Starfish and Spiders in Tokyo

Rod Beckstrom has founded, grown and successfully exited several businesses. But he is a curious sort of a guy…he wanted to know about the unstoppable power of leaderless organisations. So together with Ori Brafman he set about researching those organizations that are so very successful but they have seemingly no leader. I got to meet him at the EO event in Tokyo. He cited many interesting examples during his presentation on the power of organisations without known leaders. Alcoholics Anonymous…

A vision for absolute power

A vision for absolute power

I was invited to speak at the global Entrepreneurs Organisation conference in Tokyo last week. What a privilege to meet 450 people who are all up to something. This is a group of people committed to making a difference and I was fascinated by the amount of conversation about global warming, and how it is up to us to do something about it. I would classify at least one of the participants as a serial entrepreneur. Peter Sage wouldn’t be…

Active listening

I got a letter today from someone who said: “I can never get hold of CEOs. I hope you are different.” It made me wonder when is it that CEOs stop being accessible? I pride myself on being available to customers. I will regularly answer phones (in fact I have just been shunted to sixth in line for calls on hold ? apparently I am out of the office too much); I listen, I learn, I answer. I love it….