At RedBalloon we talk about recognition all the time, not only what we do at work, but what we are learning from our clients. Matt the RedBalloon head of corporate has put 52 recognition ideas into a handy little business card size piece. It is really quite fun – filled with great suggestions of how easy it is to make people feel great at work. I’m in Auckland visiting clients today with our Kiwi Manager, Laurel, and I met one…
Thank you to Bruce Morton of Talent2 for this very illustrative image of disengagement. Loved it. Gallup tells us that it takes six engaged employees to fix up the mess made by disengaged staff. In some instances it is clearly more.
I was chatting with a friend this morning who said that he had three of his team resign in the last week. He asked ‘That’s not good is it?’ On the surface we look at the cost of replacing them and all the history and experience that they depart with, and of course we say – ‘you’re right, this is not good’. The first question I asked was ‘are they avoidable or unavoidable leavers?’ ‘What do you mean by that?’…
It all depends on how you view the world… at least we know where getting somewhere when the conversation becomes mainstream. Love it.
I received the email below yesterday, just after RedBalloon for Corporate hosted a Webinar on Employee Engagement for 250 people. I didn’t receive the email until after the event. But I assume that this person was commenting on the session. Alas the email was not signed and was sent from an unknown email… so I guess the best thing to do is to respond here. Date: 10/27/09 15:50:00 “Naomi Simson, WAKE UP ! People go to work TO BE PAID,…
I was just chatting to our Pleasure Relations Team…. Some organizations might refer to them as a contact centre or customer team. We named the team after what they do in supporting the brand experience. It is there job to ‘give people a good time.’ That is there role in the RedBalloon experience. [One of my colleagues, joined us straight from school and after a year or so in the production team was promoted to join the Pleasure Relations team…
I ponder how best to say ‘thanks for playing’ as the financial year draws to a close. Leadership teams are frantically putting the finishing touches on the strategic plan for the year to come, employees and managers are getting ready for performance reviews, the sales and marketing bods are giving one last big push to get sales in the door. I’ve no doubt that come 1 July most of us will breathe a sigh of relief and return to work…
I heard a great story this morning that really illustrates the importance of focus if you want to achieve an result. Apparently in the 70s when Kerry Packer was going through his legal battles in London with world series cricket – he was clearly very focused on winning. He asked an emanate British lawyer ‘How many QCs (Queens Councils) do I need to win this thing?’ The response was ‘one maybe two’. Packer responded ‘Engage the top six QCs in…
Have you heard of the ‘Gold Fish Principle’? It’s not new but it is worth being reminded that many businesses treat customers as fish, that is as if customers had no territorial memory. The business focussed solely on current transactions and gives little thought to customer memory. With no memory of a customer’s past and no regard for the future, and organisations decision are unbalanced. The question therefore becomes “why does a customer choose you instead of one of your…
Imagine running a business based on fun - that's what I decided to try when I left a very serious corporate career in marketing to set up RedBalloon...
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Teaching an Old Dog new tricks.
This week I was presenting at the Marcus Evans HR Summit on the Gold Coast – and I shared some of what I believe has created an engaged team at RedBalloon. I was very quick to let the audience know that I am not an HR professional, but a marketer passionate about a brand… who knows that people and relationships make a brand. So engagement is an obvious priority for me. I also said that ‘we tried a lot of…