Category Archives: Lessons Learned

The ‘Fear of Missing Out’ epidemic

Perfect for "being present"

I pose the question’ are we so busy staying connected that we have disconnected?’ Are we so busy to dash off an email we forget that a quick phone call can not only do the trick but be more time effective (as well as build the relationship). Perhaps you prefer email to ‘sneaker net’ just popping by a colleagues desk to ask a quick question. Or worst of all what about the ‘copy everybody’ in the company into my correspond…

Retailers need to know your time is their money.

I'll have a coffee instead

I had half an hour between meetings in the city of Melbourne today – and I had some gift vouchers that I had received from my American Express membership rewards program; I thought what a great idea – I will have a little shop to get out of the cold and use these vouchers. I selected the items in less than 10 minutes…. 1 hour and 20 minutes later I was still standing at the cash register…. Ironically I had…

Three Leadership Fundamentals

Three Leadership Fundamentals

On the front page of the Australian Financial Review yesterday an article appeared ‘introducing’ us to one of the senior ministers in Rudd’s new government. Most of his cabinet has no ministerial experience – and it made me wonder what type of leaders they will make. Will they inspire the Australian people, unite us to a cause – grow our economy.? You’ve heard the term ‘a born leader’? Whilst leadership skills can be innate, there are skills and attributes that…

Advice: ‘Work for nothing to get ahead.’

With Julie Coates (and EO board members Jo Burston and Danny Kordahi)

It is always wonderful to discover the journey of successful female executives. Last week I had the privilege of meeting the Big W General Manager Julie Coates. Whilst she primarily spoke of the success of the discount department store over the past few years – I was also interested in her journey through retail to her present role. She started her career as a maths teacher in Victoria. (She is clearly strong with numbers and has a great head for…

Australian Women – what we really want (and deserve)

Australian Women – what we really want (and deserve)

In celebration of International Women’s Day (8 March) LinkedIn has released the ‘What Women Want @ Work’ global study. According to the study, the majority of Australian women (65 per cent) define professional success as having the right balance between work and personal life, and 68 per cent believe they can ‘have it all’. And while everyone’s version of ‘having it all’ is different – in the same way we all have our own definition of ‘success’ – overall, I…

Honestly…

Honestly…

From time to time publishers send me books ‘hoping’ that I will read them and that I might write something on this blog. They sit in a pile on my desk… One sat on the top of the pile ‘The (Honest) truth about dishonesty – by Dan Ariely – How we lie to everyone – especially ourselves. I read it from cover to cover and couldn’t put it down. But for the sake of honesty I need to declare that…

Eleven essential talents for marketers

Marketers are story tellers 'driven' by purpose

The great game of business is all about change. It is about adapting to the environment – listening and responding to all stakeholders. There is no doubt that this century marketing is forever different. People do not want to be bombarded with messages that are not relevant to them. They want to have someone ‘curate’ what is interesting and what they want to hear about. Everyone wants to feel that they can have an ‘intimate’ relationship with the brands that…

A story of four people

Thanks Chau for the story on accountability

People do often ask what is the ‘one thing’ that I believe has created the success of RedBalloon. There is not ‘one thing’ – except maybe lot’s of hard work by lot’s of people. But I do know that accountability is a big part of that – and that my personal motto has always been “if it’s meant to be it’s up to me”.  My colleague Chau shared the below poem with me (via Megan) – I thought how apt….

Every business needs a Pete!

The RedBalloon founders - challenge is a good thing

I got to know Margaret Heffernan’s work when she wrote the introduction to my book (I want what she’s having) in 2007. She very kindly wrote the forward for me. So when I was alerted to her recent Ted Talk ‘Dare to Disagree’ in the few weeks since it was posted 250,000 people have thought it worth a look. The basic premise of her talk is that respectful conflict is a good thing inside businesses. “If you love someone, argue…

The four forgotten elements to a turn around

The four forgotten elements to a turn around

It is not often that I get to listen to a big business guy talk about his trials and tribulations inside a global business. I know that I often felt frustrated when I worked in big business – I just didn’t think I could make a difference. I found it refreshing to listen to Bill Pulver (now CEO of Appen Butler Hill) but long term career guy with ACNeilsen / Netratings. I wondered what I would do with a business…