My Day at the zoo!

I woke up to one of Auckland?s ‘disgusting’ winter days. Not only was there torrential rain and huge winds, there was no power! The whole city was in a black out I had booked in for my Cheetah experience for 11.00, given the weather I wanted to confirm that all was ok. I tried to […]

This is why I’m passionate about pleasure.

I spoke to a client recently (I love to pick up the phones). He said “I want to speak to somebody responsible” in a gruff voice – I thought “Oh I guess that would be me”, he continued.. ”I was given one of YOUR experiences as a retirement gift from my company and quite frankly […]

Best Experience

I started RedBalloon as a lifestyle business – and in the early days worked from home and had 8 weeks off a year. Gosh it couldn’t be further from the circustances now. As a fast growing business – I snatch a break when ever I can – even if it is a long weekend. Just […]

So what does a Chief Experience Officer do…

The question I get asked the most – is what is my favourite experience – or the best experience I have ever been on. Well as you can imagine with 1500 RedBalloon experiences to choose from there has been a few. In the early days I could do my own mystery shop of our suppliers. […]