Category Archives: Articles

Back to basics for Mr Harvey.

I’m not one to throw stones at other people’s business leadership – but something has been churning around in my belly all week since I read that Gerry Harvey has reduced his online forecasts. As I began to write this post I received a good overview from Business Spectator on it’s thoughts on the large retailers and the online space. The thing that I find concerning about Mr Harvey’s approach to online – is simply his inconsistency. I would be…

If I knew then what I knew now – 1

In the begining there was just an idea

I have been asked to write a series for the Fairfax papers – these columns appear regularly in The Age, Sydney Morning Herald and Courier Mail… The editor asked me to write something that was insightful but educational.. and he inferred entertaining too. As I thought about it I realised that the lessons learned – or things that ‘I wish I knew’ would probably the most useful… so I have republished them here – because not everyone has a subscription…

Is Pinterest the next big thing?

The world catalogued into one big 'scrap book'

This article first appeared in The Australian on 5 March 2012 – I thought I would share for those who might have missed it. The only constant online of course is  change – just as I think I’ve got Twitter, LinkedIn and FaceBook worked out – other interactive social sites show up. My 16 year old daughter has taken herself off FaceBook – claiming that Tumblr is where it is all at… and now Pinterest has arrived and appears to…

Three steps to making money online

Our Customer Experience team - 'Being Real'

Another interesting question posed by The Australian – everyone is looking for the get quick rich scheme – and the reality is that there are none – unless you don’t mind a bit of hard work… here is my response to the question “How to make money online?”. This century is all about transparency and authenticity – people want to know that you are real. But having a great product that appeals to people and will get them talking is…

It’s a community issue.

My colleague Phil, Having a great time at work - AND being a great Mum - it is possible to have it all

Last week I was posed the question by the Australian newspaper “what are the difficulties of being a digital woman?” I share with you my response which appeared in full in the paper on Monday 29 August 2011. “Being a women in the business world (online or offline) is very normal to me – but I am kind of like an Ostrich with my head in the sand. I don’t really know what I miss out on – the rugby…

Three online branding lessons

Three online branding lessons

It seems that lately I am being approached by many people who are asking a similar question, “How did you do it?”.  Obviously I write this blog so that I can share what I have learned which also means that people can dip into what they think is relevant for them whenever they choose. My initial reaction when people ask “how did you do it?” Is that it wasn’t ‘I’ … it was ‘we’. I have been fortunate that I…

Culture Check

James shares his insights into RedBalloon

We are fast approaching RedBalloon’s tenth birthday, with that it mind I wanted to check in with the team ‘What does it mean to you to be a part of the RedBalloon story?’ The answers were delightful and insightful… but this particular answer from one of the newer RedBallooners is very worth reproducing in whole. If you were to ask the similar question in your organisation, you too could get a great insight into the ‘mood’ – think of it…

Entrepreneur or bully?

Entrepreneur or bully?

An associate brought to my attention recently the antics of the US-based ‘Entrepreneur Magazine’. For the last few years the magazine publisher has fought against every entity possible that uses the word entrepreneur in its business name. Yet as far as I can tell it does not represent entrepreneurs apart from writing articles about them. Does this mean Ernst and Young will be getting a call asking them to cease and desist in their global entrepreneur award, and spin off…

Five Ideas on hearth, home and harmony.

I was interviewed recently for an industry publication about my early days, family and getting ahead…. I thought I’d share my answers. Q1: You say on your website that “life is the sum of our experiences, not our belongings”. So can we have some thoughts on another sort of experience, the experience of buying a home to live and raise a family. What can you tell us about your experience of the first home you purchased? A1: I bought my…

The next generation will have it's say

The next generation will have it's say

Presenting to 150 fifteen year old girls is probably one of the tougher gigs that I have had. Not helped by the fact that my daughter said just before I left home… ‘Don’t be embarrassing – and they really aren’t interested in all … I looked at these young women and thought what would I have liked to have known all those years ago? I showed them a photo of my girlfriends and I at the same age. This started…