Daily Archives: September 7, 2009

I’m sometimes invited to sit with organisations to support them designing their ‘engagement’ programs. It’s interesting that each organisation seems to speak in a different language. For instance, I was talking to a client last week who was saying ‘incentives’ but what they really meant was ‘at risk compensation’. There are many mechanisms we use to deliver engagement (and that could be customer engagement or employee engagement). Now I’m not saying that my definitions are right… but it will help…