Monthly Archives: February 2009

Talk to me?

By naomisimson | Published: February 27, 2009
I learned recently at a seminar that it is 15 times faster to deal with a customer issue by phone than by email. I didn't know the actual number but I do know that since we at RedBalloon have put our 1 300 number on our contact page we are getting far less email – [...]
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How do I know if you’re the one?

By naomisimson | Published: February 26, 2009
I liked Leo D'Angelo Fishers comment this week 'In work places all over Australia there will be much demand for moving mountains'.  How on earth are we going to create miracles if business does not have 'the right people on the bus'? Who are truly engaged with the business priorities. I have had to make [...]
Posted in Input Please | 3 Comments

Do I have to slow up to grow up?

By naomisimson | Published: February 23, 2009
'People' tell me that the larger your business gets it becomes inevitable innovation will slow down. Who are these people who say this. I challenge why does innovation have to slow down when you get bigger? Seth Godin said in a tired voice at the TED conference 'Average people, doing average things for average people [...]
Posted in Lessons Learned | 2 Comments

Bushfire assistance.

By naomisimson | Published: February 17, 2009
I was just driving into the office and I heard on the radio news that the Salvation Army has asked people to stop donating 'stuff' to those effected by the bushfire. They simply have too much. You can hear that Australia has opened its collective storage spaces and had a massive spring clean - and [...]
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Employee Engagement 101

By naomisimson | Published: February 16, 2009
Some of my colleagues attended an event last week on Employee Engagement. The speaker asked who 'knew what employee engagement was?' Only 5 of the 60 HR professionals attending put up their hands. Either they were to shy to say or this is not a priority to truly understand employee engagement. Yet more than ever [...]
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Six reasons women start businesses.

By naomisimson | Published: February 4, 2009
The Australian Business Womens network conducted some research recently to gather some insights into 'why did you start your business?' According to Suzy Dafnis who heads the group: "What I have noticed is that many women leave the corporate world, working for someone else, and start their own business for similar reasons. These reasons include: [...]
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How embarrassing – Best Complaint Letter Ever

By naomisimson | Published: February 2, 2009
Putting yourself in the public domain can have its downsides. In fact people have often asked me why I get up and speak so frankly, publicly – why I blog so openly about the good, the bad and the embarrassing. It's because of our values – our second value is 'Here for others - generous [...]
Posted in Lessons Learned | 4 Comments