Daily Archives: May 12, 2008

What is Brand Engagement?.

I’ve just been at the Brand Engagement conference in New York, and there is much discussion about its definition. After attending many sessions (which I will share with you over several blogs), I was left with the idea that ‘Employees are the new Customers’. For a long time I have been talking about ‘Happy People = Happy Profits’. But this event was held to prove this. The challenge that was posed however is where does the responsibility for the ‘employee…